Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of the online gambling services offered through villento-play.com, including any localized pages such as Villento Casino, and your use of any real-money account linked to Villento Casino (the "Services"). These Terms are effective as of 1 January 2026 and remain in force until replaced or amended in accordance with the provisions below.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

Operator: Fresh Horizons Ltd, a limited company registered offshore, with its corporate registered address at 4 The Office, North Sound Road, Zenes Building, Grand Cayman, Cayman Islands, operating Villento Casino via villento-play.com under authorization from the Kahnawake Gaming Commission.
Website: The domain villento-play.com and all associated subdomains, pages, and localized content (including the Villento Casino page) through which the Services are offered.
User or Player: Any natural person who accesses the Website and/or opens, uses, or attempts to use a real-money gambling account with the Operator.
Account: A unique player account registered in a Player's name on the Website, used to access Games, deposit funds, receive Bonuses, and request withdrawals.
Games: All casino games and related gambling products made available on the Website, including but not limited to slots, table games, live casino games, progressive jackpots, and any other interactive gaming products.
Bet or Wager: Any stake or risk of money (or of Bonus funds) placed by a Player on or in relation to any Game or event offered on the Website.
Bonus or Promotion: Any form of incentive offered by the Operator, including welcome offers, reload bonuses, free spins, loyalty rewards, cashback, tournament prizes, or similar benefits, whether funded by the Operator or by third parties.
Real-Money Balance: The portion of funds in a Player's Account that originates from deposits or from winnings not subject to any further wagering requirements and which may be withdrawn subject to these Terms.
Bonus Balance: The portion of funds or credits in a Player's Account that constitutes Bonus funds or winnings derived from Bonus funds and that is subject to wagering or other promotional restrictions.
Kahnawake Gaming Commission or KGC: The regulator issuing an interactive gaming permit to Fresh Horizons Ltd for the operation of Villento Casino, accessible via https://gamingcommission.ca.
Casino Rewards Group: The wider network of casino brands of which Villento Casino forms part, in respect of which progressive jackpot confirmations are supported by independent verification (including eCOGRA jackpot confirmations), as further described on the Website.
Ontario: The Province of Ontario, Canada, in which online casino operations are subject to licensing by iGaming Ontario; Fresh Horizons Ltd and Villento Casino are not listed as regulated operators by iGaming Ontario.

Account Registration

Eligibility and Age Requirements

Minimum age: You may open an Account only if you are at least 18 years old and have reached the legal age for online gambling in your province, territory, or country of residence (in several Canadian provinces this age is 19). Where there is a conflict, the higher age threshold applies.
Ontario exclusion: The Services are not intended for persons located in Ontario. You must not register or use an Account while physically present in Ontario, as Villento Casino does not hold an iGaming Ontario license and is not listed among regulated operators on igamingontario.ca.
Legal capacity: By registering, you confirm that you have full legal capacity to enter into binding agreements under applicable law and that online gambling is lawful in your place of residence and access.

Registration Process

Account creation: To open an Account, you must complete the online registration form on the Website, providing your legal name, date of birth, residential address, contact details, and any other information requested.
Email and identity verification: The Operator may require you to verify your email address and mobile number, and will perform "Know Your Customer" (KYC) checks, including the collection of:
- Government-issued photo identification (e.g., passport, driver's licence);
- Proof of residential address (e.g., utility bill, bank statement);
- Evidence of ownership of payment methods used; and
- Where appropriate, information on the source of funds or source of wealth.
Third-party checks: You authorize the Operator and its service providers to conduct identity, age, location, credit, and fraud checks with third-party databases, in compliance with applicable laws and the Privacy Policy.

User Obligations

Accuracy of data: You must ensure that all information you provide is true, current, and complete. You must promptly update your data if it changes. The Operator may suspend or close your Account if provided information is or becomes inaccurate or misleading.
Single account: You may hold only one Account with Villento Casino. Multiple accounts, name variations, or accounts opened on behalf of others are prohibited and may lead to closure and forfeiture of Bonuses and winnings.
Account security: You are solely responsible for keeping your username, password, and any two-factor authentication details confidential. You must not allow any third party to access your Account. Any activity conducted under your login credentials will be treated as carried out by you until you notify the Operator and the Account is blocked.
Prohibited users: Employees of the Operator, its group companies, or specific contractors, as well as certain other persons identified in internal policies, may be prohibited from playing. Where applicable, such restrictions will be stated on the Website.

Betting & Gameplay Rules

Placing Bets and Wagers

Funds required: You may place Bets only with available Real-Money Balance or, where permitted, Bonus Balance in your Account. Credit betting is not allowed.
Stake limits: Minimum and maximum stake amounts for each Game are displayed in the Game interface. By placing a Bet, you confirm that you have reviewed and accept those limits.
Bet placement: A Bet is deemed placed when it is accepted by the Operator's servers and confirmed on your screen and/or in your betting history. Once accepted, Bets normally cannot be cancelled or modified by you.
Game rules: Each Game is governed by its specific rules and paytables, which form part of these Terms. By participating, you agree to be bound by those rules.

Cancellation, Errors, and Malfunctions

Obvious errors: In the event of an obvious error, malfunction, or misconfiguration (including but not limited to incorrect odds, game payouts, or software failures), the Operator may declare affected Bets void, cancel winnings, and, where appropriate, restore your balance to its state immediately prior to the erroneous transaction.
Technical issues: If your connection is interrupted after a Bet is placed but before its outcome is displayed, the result will be determined by the Operator's systems and reflected in your Account history. In case of disagreement, the data recorded by the Operator's systems, subject to KGC oversight, will prevail.
Malfunction: A malfunction of a Game or system generally voids all affected Bets and payouts. Any funds mistakenly credited due to such malfunction may be reversed or reclaimed.

Conduct, Fair Play, and Live Casino Chats

Fair play: You agree not to engage in collusion, use of bots, automated tools, or any form of cheating or advantage play that exploits software bugs, lag, or design flaws. The Operator may void Bets and close Accounts where such activity is reasonably suspected.
Live casino rules: In live casino Games and chats, you must:
- Refrain from abusive, defamatory, racist, sexist, or otherwise offensive language;
- Not harass, threaten, or insult dealers, staff, or other players;
- Not advertise third-party services, websites, or competing brands; and
- Not share personal contact details or solicit funds from others.
Enforcement: Breach of conduct rules may result in muted chats, removal from the Game, cancellation of Bets, suspension or closure of your Account, and forfeiture of Bonuses or winnings obtained through prohibited behaviour.

Bonus Terms

Activation and Eligibility

Offer details: The precise conditions of each Bonus or Promotion (including minimum deposit, maximum Bonus amount, wagering requirements, eligible Games, and expiry) are described in the relevant offer on the Website. Those specific terms form part of these Terms.
Opt-in: Some Promotions require you to opt in, enter a Bonus code, or choose a particular offer during deposit. If you fail to follow the stated instructions, you may not receive the Bonus.
Player eligibility: Bonuses are generally intended for recreational players located in Canada (excluding Ontario) who meet all registration and verification requirements. Certain offers may be restricted to particular jurisdictions or segments at the Operator's discretion.

Wagering Requirements and Use of Bonuses

Wagering: Bonus funds and any winnings derived from them are typically subject to wagering requirements before they may be withdrawn. The specific wagering multiplier, contribution percentages of different Games, and any maximum payout limits are stated in each Promotion's terms.
Game contribution: Not all Games contribute equally to wagering requirements. In general, slots may contribute 100%, while table and live casino games may contribute at a reduced rate or be excluded. The applicable contribution table for each Promotion is published on the Website.
Stake restrictions: When wagering Bonus funds, you may be subject to maximum bet limits per spin/round and may be prohibited from placing hedge or low-risk bets (for example, betting on both red and black in roulette). Bets placed in breach of such restrictions may lead to forfeiture of the Bonus and associated winnings.

Prohibited Practices and Combining Promotions

Bonus abuse: The Operator may withhold, cancel, or reclaim Bonuses and associated winnings if it has reasonable grounds to suspect:
- Multiple Accounts or collusion between players;
- Deliberate exploitation of Bonus mechanics (including "bonus hunting");
- Use of a Bonus solely to progress through a Game and later cash out via real-money play; or
- Other activity contrary to the spirit of the Promotion.
Bonus and real-money balances: Unless expressly stated, your real-money funds are used before Bonus funds. Where both balances are active, Game results and deductions may follow specific internal rules, which are explained in the Bonus or cashier sections of the Website.
Combining offers: Some Promotions may not be used in conjunction with other offers. In such cases, the order of application and eligibility will be determined by the Operator, and the Website will indicate whether multiple Promotions may run concurrently.
Expiry: Bonuses and free spins generally expire if not used, or if wagering is not completed, within the timeframe specified in the relevant Promotion (for example, a number of days from crediting). Upon expiry, unused Bonus funds and related winnings may be removed from your Account.

Payments & Withdrawals

Deposit Methods and Limits

Available methods: The Operator may make available various deposit methods depending on your location and verification status, which can include:
- Credit and debit cards;
- Interac and other bank transfer options;
- Approved e-wallets;
- Prepaid vouchers; and
- Where permitted by law and expressly supported by the Operator, certain cryptocurrencies.
Currency: Accounts for Canadian players will generally operate in Canadian dollars (CAD), unless otherwise stated in the cashier.
Limits and fees: Minimum and maximum deposit amounts, together with any applicable fees charged by the Operator or payment providers, are set out in the cashier section. You are responsible for any charges applied by your bank, card issuer, wallet provider, or blockchain network.

Withdrawals and Processing Times

Verification: The Operator may require completion of KYC checks before processing any withdrawal. Where requested documents are not provided, withdrawals may be delayed or the Account suspended.
Withdrawal method: Withdrawals will, where possible, be made via the same method used for deposits. If this is not feasible, the Operator may require an alternative regulated method in your name (e.g., bank transfer).
Processing: The Operator aims to review withdrawal requests within a reasonable period (subject to security checks, verification, and weekends/public holidays). External payment processing times are outside the Operator's control.
Pending period: The Website may display a pending period during which you may reverse a withdrawal. After this period, withdrawals are submitted to your chosen payment provider and may no longer be cancelled.

Chargebacks, Refunds, and Treatment of Bonuses

No credit or refund for completed Bets: Once a Bet has been accepted and the outcome determined, it cannot be reversed or refunded, except where explicitly provided in these Terms (e.g., in the case of a malfunction or error).
Chargebacks: If you initiate a chargeback or payment dispute, the Operator may suspend or close your Account, void Bets, and recover any related costs. Unresolved chargebacks may be reported to payment providers and relevant authorities.
Bonus-related withdrawals: Winnings associated with Bonuses may be withdrawn only after fulfilling all wagering and other conditions. If you request a withdrawal before such conditions are met, the Operator may remove outstanding Bonuses and related winnings before processing the withdrawal.
Inactive funds: The Operator may charge an administration fee on dormant Accounts in accordance with applicable law and the details specified on the Website. Dormant Account rules will not reduce your balance below zero.

Limitation of Liability

Operator's Obligations

Fairness and integrity: The Operator undertakes to provide Games that are intended to function fairly and in accordance with their published rules. The random number generators and progressive jackpot systems used by the Casino Rewards Group are subject to independent verification and confirmations (including eCOGRA progressive jackpot confirmations), as applicable.
Regulatory oversight: Villento Casino operates under an interactive gaming permit issued by the Kahnawake Gaming Commission. The Operator is responsible for complying with applicable regulatory requirements, including those relating to player protection, complaint handling, and the segregation of player funds as required by its licensing conditions.

Exclusions of Liability

Technical failures: To the maximum extent permitted by law, the Operator is not liable for:
- Any loss resulting from failures of telecommunications networks, internet service providers, devices, or software not under the Operator's control;
- Interruptions, delays, or data loss caused by force majeure events or third-party failures; or
- Errors or bugs in third-party software or platforms integrated with the Website, provided the Operator takes reasonable steps to remedy known issues.
Indirect damages: The Operator is not liable for any indirect, consequential, incidental, or special damages, including loss of profits, business, or data, arising out of or in connection with the use of the Website or Services.
User responsibility: You are responsible for ensuring that you understand the rules of the Games, for any taxation obligations arising from your winnings, and for any consequences of accessing the Website from a jurisdiction where such activity may be restricted or unlawful.

Maximum Liability

Cap on liability: Without prejudice to the above exclusions, the Operator's total aggregate liability to you in respect of any single incident or series of related incidents shall be limited to the amount of the Bet or Wager placed by you that directly gave rise to the claim.
Applicability: This limitation applies to all claims, whether based on contract, tort (including negligence), statutory duty, or otherwise, to the fullest extent permitted by applicable law.

Intellectual Property Rights

Ownership of Content and Software

Proprietary rights: All intellectual property rights in and to the Website and the Services, including but not limited to software, source code, databases, graphics, text, interfaces, logos, trademarks, and trade names relating to Villento Casino as presented on villento-play.com, are owned by the Operator or its licensors.
Limited license: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for personal, non-commercial entertainment purposes in accordance with these Terms.

Restrictions on Use

Prohibited acts: You must not, without prior written consent from the Operator:
- Copy, reproduce, distribute, publish, display, modify, or create derivative works from any part of the Website or its content;
- Reverse engineer, decompile, disassemble, or otherwise attempt to access the source code of the software used on the Website, except to the extent expressly permitted by applicable law;
- Use automated tools, spiders, crawlers, or scraping software to access or extract data from the Website; or
- Use any trademarks, service marks, or logos displayed on the Website for any purpose not expressly authorized in writing.
Third-party content: Games and software supplied by third-party providers remain the intellectual property of those providers and may be subject to additional terms, which you agree to observe when using such content.

Privacy & Data Protection

Privacy Policy: All personal data collected and processed in connection with your use of the Website and Services is handled in accordance with the Operator's Privacy Policy, as amended from time to time and made available on villento-play.com. The Privacy Policy forms an integral part of these Terms.
Legal bases: Your data may be processed for purposes including identity verification, responsible gambling monitoring, prevention of fraud and money laundering, provision of the Services, and regulatory reporting, in line with applicable laws (including Canadian privacy legislation where applicable and the requirements of the Kahnawake Gaming Commission).
Third-party sharing: The Operator may share your data with payment providers, KYC/AML service providers, game suppliers, and regulators where necessary for the lawful operation of the Services, subject to appropriate safeguards.

Changes to Terms

Right to Amend

Updates: The Operator may modify these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical developments, or business practices. The version in force is the one currently published on villento-play.com.

Notification and Acceptance

Notice of changes: Where changes are material, the Operator will use reasonable efforts to notify you in advance or upon your next login, for example by:
- Displaying a banner or pop-up message on the Website;
- Sending an email to the address registered in your Account; or
- Requiring explicit acceptance before you continue to use the Services.
Continued use: By continuing to access or use the Website or Services after updated Terms have taken effect, you are deemed to have accepted the changes.
Disagreement: If you do not agree with any updated Terms, you must stop using the Website and Services and may request the closure of your Account in accordance with the procedures described herein.

Termination & Suspension

Termination by the Player

Closure request: You may request closure of your Account at any time by contacting customer support via the channels specified on the Website. Subject to KYC and legal obligations, the Operator will pay out any remaining Real-Money Balance (excluding Bonuses and funds subject to wagering requirements).
Self-exclusion: The Website may offer self-exclusion and other responsible gambling tools. If you self-exclude, you agree not to attempt to circumvent such measures or open new Accounts.

Suspension and Termination by the Operator

Grounds for action: The Operator may suspend or close your Account, block access to the Services, or withhold funds where it has reasonable grounds to believe that:
- You have breached these Terms or any Game or Promotion rules;
- You are underage or your identity cannot be satisfactorily verified;
- You are located in, or ordinarily resident in, a prohibited jurisdiction (including Ontario);
- You have engaged in fraud, money laundering, collusion, Bonus abuse, or other unlawful or improper conduct; or
- Such action is required by the Kahnawake Gaming Commission, by another competent authority, or by applicable law.
Effect of suspension: During suspension, you may not place Bets or receive Bonuses, and withdrawals may be withheld pending investigation. The Operator will act reasonably and proportionately in resolving such matters.
Funds on closure: On termination of your Account (other than for fraud, illegal conduct, or serious breach), any remaining Real-Money Balance will be returned to you, subject to applicable verification. Bonus funds and winnings derived from Bonuses may be forfeited in accordance with the relevant Promotion rules.
Notification: Where lawful and practicable, the Operator will notify you of the reasons for suspension or closure, using the contact details registered to your Account.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms and any dispute or claim arising out of or in connection with them, your Account, or your use of the Services shall be governed by and construed in accordance with the laws applicable in the Mohawk Territory of Kahnawake, Canada, without prejudice to any mandatory protections afforded to you by the laws of your place of residence.

Dispute Resolution

Internal complaints: If you have a complaint, you should first contact the Operator's customer support and provide full details of the issue. The Operator will investigate and respond within a reasonable time frame.
Escalation to KGC: If your complaint remains unresolved to your satisfaction, you may escalate it to the Kahnawake Gaming Commission via its official website:
- https://gamingcommission.ca
- https://gamingcommission.ca/interactive-gaming/permit-holders (for confirming permit holder status and complaint procedures).
Court proceedings: Subject to the complaint process above, the courts having jurisdiction in the Mohawk Territory of Kahnawake shall have non-exclusive jurisdiction over any disputes. Nothing in these Terms prevents you from bringing a claim in the courts of your place of residence where mandatory law so permits.

Contact Information

Customer support: You can contact customer support by using the help or "Contact Us" facilities provided on villento-play.com. The Website may offer live chat, web forms, or email contact; the currently applicable channels and any dedicated support email addresses or telephone numbers are displayed there.
Legal and compliance correspondence: All formal legal notices or compliance-related correspondence to the Operator should be addressed to:
Fresh Horizons Ltd
4 The Office, North Sound Road, Zenes Building
Grand Cayman, Cayman Islands
Regulator contact: For matters relating to regulatory oversight and unresolved disputes, you may contact the Kahnawake Gaming Commission through the channels listed on:
- https://gamingcommission.ca
Information note: At the time of preparation of these Terms (effective 2026), specific public telephone numbers and email addresses for Villento Casino support and legal departments are not specified in the provided data. You should therefore rely on the latest contact details published directly on villento-play.com, which supersede any contrary information.